If you are aged 13-24 years old you may not be aware of the services that are available to you through your GP surgery.  We are here to help you with all of your medical problems, either directly with one of our Doctors, or indirectly by referring you to a specialist.

How to Access Us

Telephone the practice on 01803 316333 or register to use our online appointment booking facility.  Local bus services with bus stops near to the practice include the numbers 32 and 34 (Dewerstone Practice) and the number 31 (Chatto Practice).

What will happen when you access us

A Doctor will telephone you to arrange an appointment for you to come in to the surgery or will conduct a telephone consultation if you prefer and they feel that it is appropriate.  

How are we linked to other services?

We will do all that we can to help, but if we need to refer you to another service we can do that for you.    

How to access other services and get an appropriate onward referral

If you know the service that you wish to be referred to then feel free to discuss this with the Doctor.  If it is appropriate we will be happy to do so.

Contraception and Sexual Health

If you need emergency contraception then please don’t be embarrassed – if you tell the receptionist then they will ask the Doctor to phone you or see you and arrange for you to have a prescription within a few hours.  We get lots of requests for emergency contraception.

If you are worried about sexually transmitted infections then we have lots of free leaflets available – you can either see the Doctor or Nurse (you can see a female Doctor if you prefer although we don’t have any male Nurses).  If you don’t want to see a member of our team here then we can give you the contact details of other agencies that can help.

  • Sexual Medicine Clinic

    Contact 01803 656500 to find your nearest location and to arrange an appointment. Many of our clinics also hold walk-in sessions where no appointment is necessary.

    Lines are open:

    8.30am – 5pm, Monday, Wednesday and Friday
    8.30am – 7.30pm, Tuesday & Thursday
    9.30am – 12.30pm, Saturday

  • Sexual Health & Contraception Services - 01803 65600 at Castle Circus Health Centre, Torquay

Confidentiality

You have the right to confidential advice. Please feel free to ask a member of staff if you have any worries about what you might choose to say to us. We want to help.

All the staff at this practice have to be discreet about your presence here and respect your privacy. You can be sure that anything you discuss will stay confidential, even if you are under 16. We will not say anything to anyone, including a member of your family, care workers or teachers, without your permission.
The only reason we might have to consider passing on confidential information you have shared with us without your permission would be to protect you or someone else from serious harm and we would always try to discuss this with you first.

Come and have a chat.

doctor talking

What about parents/carers?

You can contact us yourself, even if you are under 16, and patient confidentiality still applies in all but the most exceptional cases.

Young People and Stress

Many young people feel stressed, although they often hide it.
Perhaps you are being bullied or abused, struggling at school or with your family. Maybe someone you care about has died. You may feel life is out of control and stress can even give you physical symptoms!

Call and ask to speak to one of our Doctors.  You can also phone Childline on 0800 1111

stressed2

 

 

Alternatively there are Drop-in Centres

This includes CheckPoint Torbay

 

Independent, accessible support for children and young people.
CheckPoint Torbay provides a range of free and confidential information, advice and support services to children and young people aged 8 – 17. The Programme’s base is in Torquay but services are made available across Torbay.
One of our most popular and respected services is the Drop-In. This is a street-level access point for young people where no appointment is necessary and information, advice and initial support is readily available.
CheckPoint deal with loads of problems including relationship problems (family or friends), housing problems (including homelessness or if you have run away from home or forced out of home), health concerns, drug and alcohol. Phone 01803 200100 to arrange a meeting with a worker or you could go to the drop-in centre in Torquay which is at 7 Victoria Road, Ellacombe, Torquay, TQ1 1HU.

 

teens school

Our services include:

  • Children’s Rights
  • Child Sexual Exploitation & Runaways
  • Counselling
  • Youth Homelessness Prevention
  • The Drop-In Service
  • Substance Misuse


Visit our website: http://www.childrenssociety.org.uk/checkpoint

Help is also available from:

  • Health Wize – Young People’s Drop-in Centre offering free and confidential health advice and support to young people aged 13–24 years. Located at 105 Union Street, Torquay TQ1 3DW or you can visit http://www.torbay.gov.uk/sexwize/services.htm#healthwize for more information.  Tel: 01803 208414.
  • Sexual Health - Castle Circus Health Centre offers drop-in sessions for young people on Monday and Wednesday 3–5pm and Saturday 12–3pm.  Tel: 01803 656500.

 

 

C-Card

 c card

 

 

The Torbay C-Card is a service offering free condoms, lubricant and sexual health information. It is available to young people age 13 up to their 25th birthday who live in Torbay.

You will not be judged and the workers are there to support you and provide you with sexual health information.
The C-Card worker will ask you a few questions for their records, but will explain this process to you. Confidentiality will be explained to you as well.
To join the C-Card all you have to do is visit one of the places displaying the C-Card sign.
You will be given information about safer and more effective use of condoms including advice on any problems like condoms splitting, or not using one and then be given some general information on sexual health.
The service is confidential. This means that what you say will be kept private, unless the worker is concerned that you or someone else is at risk of significant harm.
C-Card offers a range of condoms in different shapes, sizes and flavours - so try out a few and see which suits you best.

Always use a condom. Used correctly condoms can protect from sexually transmitted infections and unintended pregnancy. However, if it bursts and you are worried about the risk of infection or pregnancy then help is at hand:

Emergency contraception can be used up to 72 hours after unprotected sex and is free for young people aged 25 and under at a number of pharmacies in Torbay
Unplanned pregnancy
STI’s - for STI testing in Torbay telephone 01803 656500
Find out more here - http://www.torbay.gov.uk/ccard

National Website Links

 

Any Suggestions or Complaints?

If you feel you have a suggestion to improve the practice or complaints about us please feel free to contact us via our email address: This email address is being protected from spambots. You need JavaScript enabled to view it.            or complete our Friends and Family Test

The Friends and Family Test  FF

 

 

CQC Report

Friends & Family Test

How did we do?

We are dedicated to improving the service we offer to our patients by listening to your feedback.

Please take a few moments to answer 2 questions in our 'Friends and Family Test'.

An 'Easy Read' format is available at both surgeries.

 

Take Test

Young People

If you are aged 13-24 years old you may not be aware of the services that are available to you through your GP surgery.

 Additional information for young people

Medical assistance when the Practice is closed

National Diabetes Audit