Please note you may receive telephone calls from numbers you do not recognise. This is because we have nurses working from home and using their own telephones.
We kindly ask that patients wear a mask or face covering if possible when attending the surgery.
If you have had recent contact with someone with COVID-19 OR a new continuous cough OR fever OR loss of/change in smell or taste:
Please DO NOT ENTER THE SURGERY!
Instead stay at home (self-isolate) for 7 days from the onset of symptoms if you live alone. If you live with others, and you are the first in the household to have symptoms of coronavirus, then you must stay at home for 7 days, but all other household members who remain well must stay at home and not leave the house for 14 days. The 14-day period starts from the day when the first person in the house became ill.
For anyone else in the household who starts displaying symptoms, they need to stay at home for 7 days from when the symptoms appeared, regardless of what day they are on in the original 14 day isolation period.
If you feel you cannot cope with your symptoms at home, or your condition gets worse, or your symptoms do not get better after 7 days, then use the NHS 111 online coronavirus service. If you do not have internet access, call NHS 111. For a medical emergency dial 999.
We expect to be extremely busy and short staffed over the coming months, and we would ask for your tolerance and understanding at this difficult time. If possible please keep contact with the surgery to a minimum to help us to provide care as efficiently as we can, and consider other sources of advice before contacting us.
The NHS website www.nhs.uk provides advice on conditions and illness care, including coronavirus advice. If you are isolating because of coronavirus and require a Fit note for your employer you should not contact the GP surgery but can obtain a note online at 111.nhs.uk/isolation-note . For children under 5, please consider downloading the Handi (H A N D I) Paediatric App for advice on home assessment and management of illnesses such as diarrhoea and vomiting, high temperature, chestiness, newborn problems and tummy pain.
For guidance on how to wear and make a cloth facial covering please click here.
Finally, we would like to express our very best wishes to everyone at this difficult time. Please follow up to date coronavirus advice regarding how to reduce the risk to yourself and others, available on the www.nhs.uk website.
For information regarding the Torbay Community Coronavirus Helpline please click here.